egghelp/eggheads community

HelpDesk/Support Center Script

2003-03-10T02:20:54-04:00

Hi,
I've recently noticed a missing feature and added to the version 1.6 feat mc v1.0. Upgrade to it. Also I'll start the working on the 1.6.1 with a !status like you are talking about.. If you encount any problems don't hesitate to contact me. Thank you for your choise.

Forgot to mention, you can find it in the TCL Archive..

Statistics: Posted by caesar — Mon Mar 10, 2003 2:20 am

HelpDesk/Support Center Script

2003-03-09T19:19:59-04:00

There is another one out there that could work well with next and it is one that Techs can tell the bot if they are available or not and then the user can type !status and the bot will tell them which techs are present or not.

Statistics: Posted by Moonster — Sun Mar 09, 2003 7:19 pm

HelpDesk/Support Center Script

2003-03-09T18:26:38-04:00

try with next.tcl

Statistics: Posted by LorT — Sun Mar 09, 2003 6:26 pm

HelpDesk/Support Center Script

2003-03-09T16:06:47-04:00

Just wondering if any kind of script like this exists.

We're looking for a script that can create a help queue and allow admins to take control of a support 'ticket' and go through the queue.

It's a detailed script, but I've seen something like it on GamesNet in #support.

Any ideas?

Statistics: Posted by Guest — Sun Mar 09, 2003 4:06 pm